Delivering Results

We use an Agile development methodology which ensures that solutions can be accurately tailored to our clients' specific requirements within agreed timeframes. This methodology supports both B2C and B2B clients.

Project launch management

All our work is based on a commercial model which guarantees that we only receive fees once the site has gone live.

Utilising our strong project management skills, business process expertise and the interactivity of the Agile development environment, we have achieved a 100% record in delivering – even for the most complex of organisations – on time, or even ahead of schedule. We focus on delivering those elements of a site which will most impact on its commercial success, rather than being sidetracked into a purely feature-led exercise.

Online branding and design

The differences between the online and offline worlds are obvious, but in order for a brand to cross-over successfully to the online marketplace, it is vital that its core values are portrayed in a suitable manner online and are clearly visible for the new customer base.

This is a challenge we face with each new client. Working closely with our clients, our aim is to bring their brand to life in an online environment. See the Jane Shilton experience.

Business process re-engineering

See Designing Business Processes

Training

Real TSP delivers a range of training methods, each one designed to meet the specific needs of individual clients, and to fit in with their way of working:

• Hands-on experience via on-site training
• One to one training workshops via VNC (Virtual Network Computing)
• User training manuals
• Online Real Commerce documentation (tailored to client's site set-up)
• Telephone training support